When will I receive my order?
Items are expected to be shipped out within 5 to 7 days as each item is made to order.
Due to the current Covid-19 situation, do expect some delays.
Am I able to customize the design and colours?
We do not offer customizations at the moment. However, we are looking to explore customizable options in the future.
What size is recommended for my furkid?
Please refer to our size guide. If you are still unsure, do not hesitate to contact us via email at sales@budsnthorns.com or DM us on Instagram.
Can I cancel and refund my order?
Once an order is placed and you wish to cancel your order, there will be a 5% cancellation admin fee, we will only be able to refund 95% of the order amount.
However, if the order is in the midst of production, packed or dispatched, there will be strictly no cancellation allowed.
Can I return or exchange my order?
Strictly no exchanges or refunds for items that are purchased in the wrong size.
Hence, we highly recommend you to refer to our size guide to avoid any disappointment.  
However, in the unlikely event that you receive the wrong item(s) or defective item, please contact us within 48 hours at sales@budsnthorns.com or DM us on Instagram with your order number.
I received a wrong or defective item. What should I do?
In the unlikely event where you receive a wrong or defective item, email us at sales@budsnthorns.com or DM us on Instagram with your order number together with an image of the affected item within 48 hours upon receiving it to be *eligible for an exchange or refund.
*Eligibility of an exchange or refund:
  • Loose parts not sewn properly
  • Defective Velcro 
  • Major marker, pen , glue stains.


Do you offer free shipping for your products?
Yes! We offer free tracked mailing for orders above SGD 80
Would out of stock designs be restocked?
Unfortunately, we are unable to promise any restocks as it would be subjected to individual fabric availability.
Do grab your favourite designs before they run out!
Are there any other sizes available?
If you require a size that is not in our size guide, do reach out to us via sales@budsnthorns.com or DM us on Instagram to discuss. 
We will try our best to craft one that fits you!
Do note that this subjects to material availability.